Flexi Ticket Booking Reschedule
Thank you for purchasing a Flexi Ticket! This ticket allows you to change your booking up to 7 days before your original visit to Illuminate. Please note that we must receive your transfer request at least 7 days before your original visit date in order to process it.
Before completing the form below, please check our Bookings Page to ensure the session you’d like to transfer to has availability. If your preferred session is fully booked, please select the nearest available alternative. Please remember, if you've purchased Off Peak tickets, you can only transfer to Off Peak sessions. Peak ticket holders are able to transfer to any available session.
Requests for sessions with no availability will be declined, and you’ll need to submit a new request.
This service is exclusively for customers who have purchased our Flexi Ticket add-on.
If you have not added a Flexi Ticket to your booking, your request cannot be processed. Please ensure you have read our terms and conditions before submitting your request.